Improved online ordering option
is here!
AVAILABLE ONLY WITH
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Fill out the form and a member of the Point of Success Complete team will be in touch!
Interested?
How does the integration with Point of Success work?
There are two key aspects to the integration of this online ordering option and your Point of Success system. The first is that your POS menu is synced automatically to your online ordering site. When you change a price or item description in your POS, it will automatically update online. No more maintaining prices in two sets of places. If you create an all new item in your POS, that will also sync online but the new item will be held in quarantine until you approve it to go live on your site. This prevents items that you create in your POS that are not intended to be sold or sold online from appearing on your website. The second part of the integration is that orders through your POS (or through the delivery apps DoorDash, Uber Eats and Grubhub, if you have chosen that integration) flow straight into your POS. No separate double entry required. All of these orders are also automatically part of all of your Point of Success reporting, correctly categorized as online and by third party service if you have that option.
How do I get started with integrated online ordering?
Once you complete the simple initial sign-up forms, our online ordering partner for this new option will use your ‘paper menu’ (or existing online ordering menu) along with the menu data from your Point of Success to build out your new online menu. You will then be able to review that menu, make edits and approve. That’s it. You’re ready to go live.
Features
How does the integration with DoorDash, Uber Eats and Grubhub work?
If you are currently on any of these ordering platforms (or you are planning to add them), you can activate the optional ‘third party order’ integration for Point of Success. This option is available to you whether or not you also have your own online ordering. When one of your customers orders from you through one of these services, the order will flow straight through into your Point of Success system, clearly marked with the service that it came from. You will also be able to break out each service in your Point of Success reports.
Does this service offer cross-selling?
Yes. Intelligent cross-selling is built-in to the system at no extra cost. You create a list of items from your online menu that you would like offered to customers for cross-selling and the system will look into the customer’s cart and offer them the top three items on the list of products that you nominated which are not already in the customer’s cart. This feature is proven to increase sales and the size of the average order.
Is there an option for delivery as a service if I want to offer delivery but don’t have my own drivers?
Yes. Through an integration with DoorDash, you can opt to have DoorDash drivers make your deliveries. You pay a flat $8/delivery. If you wish to recoup that fee from your customers, you can add a delivery fee of your choosing to all delivery orders.
Are there pictures for my site and what if I don’t have pictures of my food already?
Yes, you can feature pictures of all of your food items in a modern, mobile-optimized way. This is included in the service. Additionally, if you don’t have pictures of your own then our online ordering partner will create nice pictures for you using AI image generation. They have done this for many merchants and it is an effective solution. This service is also included in your subscription with no extra cost.
How does the app work?
If you choose to have an app, it will be branded for your restaurant and available in the major app stores. It allows your customers to order from within the app in a mobile-optimized way (the standard online ordering website is also mobile optimized). Customers using the app do not have to log-in and their past orders are available in the app for easy reorders as well.